What to do when someone is getting defensive…

Easily the most popular of our “Quick Tip” explainers is this, managing the often defensive and negative reactions of those around us.

This is especially true if that person has just been given some feedback and it’s either been poorly delivered, or they themselves aren’t equipped to respond healthily to feedback.

How do you manage someone who is upset, angry or emotional?  What do you need to do to understand and respond to this situation confidently?

So in less than 3 minutes we’ll give you the a key insight and practical set of tools to addressing someone’s anger, denial or crying – keeping you focused on the issue at hand the person personally responsible for changing their behaviour.

And if it was feedback that caused the issue in the first place, check out our quick tips and detailed explainers on that very subject here…

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