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Totem Talks Episode 11: How to Delegate

How do you Delegate?

Poor delegation will cause you frustration, demotivates and confuses the other people, and even fails to achieve the task or purpose itself. On the other hand, good delegation not only gets results, but also increases the capabilities of the team, and frees up your time for more important things.

In this podcast, Mark Smith & Helen Frewin explore the tricky topic of Delegation – easily one of the most important life skills we can learn. We explore a few different techniques to help delegate well, build trust with those around you and motivate your people.

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Transactional Analysis

Transactional Analysis is one of the cornerstones of modern psychology. It was developed by Eric Berne, and describes the infamous ‘parent adult child’ theory.

In this podcast, Mark Smith & Helen Frewin explore its use in our everyday lives, from home to work. Transactional Analysis is a great starting point for building your self awareness, and an awareness of others. So if you find yourself struggling to communicate with others (or others with you!) it can be a very helpful tool.

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Make the Most of Communicating Online

Using Technology to keep in touch with others has exploded in recent times, and whilst we’ve come a long way since the simple phone call, it still has some hiccups. We weigh in on some of the most problematic, but easily addressed issues facing the modern technology user.

Psychologist Helen Frewin gives us three quick tips to rapidly improve your online experience when communicating with others – just try not to look up her nose…

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Totem Talks Episode 6: Difficult Conversations

Why do we not like giving feedback? Why do we not face up to those honest, tough or difficult conversations? Whatever we call them, and many businesses have tried their share of variations, feedback and performance conversations are still a challenge for many people.

Here we look at why interventions to date may not have worked and share some top tips that are working well for us and our clients. And then we’ll get to some meaty stuff – preparing for the other person’s response…

One of the things that stops us entering into difficult conversations, feedback or chats about big issues is an anxiety over how the other person may respond. What if they quit? Cry? Argue? Shout? Take it really badly?

And so as a learning designers, facilitators and coaches, Mark Smith & Helen Frewin help you to prepare for those eventualities – and for those you cannot even imagine.

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Totem Talks Episode 5: Online Learning

What are other people doing with virtual learning?

This is a question we are getting asked a lot right now, so we thought we’d share a few experiences and tips that have come up across our clients.

Traditional training companies have sold expensive, residential courses for years and whilst these have been challenged before, it is only in more recent weeks with the impetus provided by Covid-19 that this challenge is likely to stick.

But with a better understanding of how people learn and with the introduction of better technology, Mark Smith & Helen Frewin talk about the stand out changes that are likely to stay.

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Totem Talks Episode 4: Coping with Anxiety

Business Psychologist Helen Frewin and her trusty sidekick Mark Smith give us an overview of what causes anxiety and tips to manage it.

In this fourth episode, we also explore Acceptance & Commitment Theory, and how it can help you overcome your anxieties.

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Totem Talks Episode 3: Silo Working

Silos in the workplace cause nothing but frustration for customers, clients and employee’s alike, so why do we often find ourselves operating in this way?

Mark Smith & Helen Frewin have a natter about their experience of silo working, the psychology that creates silos, and how to challenge the ‘silo’ mentality.