Why do we not like giving feedback? Why do we not face up to those honest, tough or difficult conversations? Whatever we call them, and many businesses have tried their share of variations, feedback and performance conversations are still a challenge for many people.

Here we look at why interventions to date may not have worked and share some top tips that are working well for us and our clients. And then we’ll get to some meaty stuff – preparing for the other person’s response…

One of the things that stops us entering into difficult conversations, feedback or chats about big issues is an anxiety over how the other person may respond. What if they quit? Cry? Argue? Shout? Take it really badly?

And so as a learning designers, facilitators and coaches, Mark Smith & Helen Frewin help you to prepare for those eventualities – and for those you cannot even imagine.