Can we really measure the impact that HR has on the bottom line?
This is a question we’re asked over and over again. How can we demonstrate to you and your stakeholders that what we do has an impact on your bottom line?
Join us as we take the plunge into the exciting world of infographics, beginning with this on customer service. There is an intrinsic connection between the work we do and improving customer service – and that could be both internal or external customer.
One mantra in our industry is that “Happy People = Happy Customers = Happy Profits!” Don’t take our word for it either, we’ve got some heavy hitters in our industry backing this up with research. Follow the logos for more information:
And if you have selected, developed and engaged the right staff (our bit), you’ll take better care of your customers and generate more sales as a result (your bit).
Over the next few weeks we’ll be exploring in detail each point of research that demonstrates the Return on Investment metrics that make what we all do so worth while. We’d encourage you to share this far and wide, we find that that the “ROI” conversation is the sticking point for so many HR projects, not just for our work as consultants to you, but your work as business partners to your organisation.
For your free copy of the 9 metrics, just click the image below.