Flexible, Relevant, a True Partner.
The traditional process oriented approach to people management and training is shifting, with more coaching workshops for managers and facilitation skills development for trainers.
We worked across the learning design, talent and ops teams to understand what was needed and consider the best options for delivery. There was a sense that new managers needed to learn how to learn.
It was no good giving people a load of knowledge they might forget, managers needed to learn where to turn when they needed to find certain information.
Testimonial from Kara Dickson, Head of HR Operations, Phoenix
What I love about working with Totem is their focus on getting to the core of what is needed in the business, then partnering with us to shape a solution. We knew we wanted to improve our internal customer experience, but it would never be enough to simply introduce a new system and add some training.
We needed to understand what was going on and engage our people in the conversation, which is exactly what Totem helped us to do. Excellent facilitation skills meant our meetings were fruitful and we could see what the next steps were. And the workshops provided were so engaging and inspiring that we could continue the conversation about what else was needed and how to deliver change.
On top of all that was the quality of the relationship – every call and interaction so positive, with flexibility and a keenness to help with anything that came up. Highly recommended.
